Sports Enquiry Form

Refund Policy

  • Cancellation Policy: If cancellation is within 6 hours of the slot start time, no refund will be made. If cancellation is more than 6 hours prior, a 95% amount paid will be refunded in the form of Netplay credits.
  • Rain Policy: In case the court is not usable due to rain, the guest may email respective center emails with a snapshot of the booking (from the Netplay app) and request a refund. The request needs to be made within 12 hours from the slot time. Center management will verify and at its discretion give Netplay credits equivalent to 95% of the payment amount.
  • For any clarification regarding the Netplay Sports app please email